Computer networks in small businesses today are becoming increasingly complex. Small business owners face the challenge of managing computer networks with limited resources. Multiple servers, remote office connectivity, electronic mail systems, network printing are all required to be competitive in today’s business. Managing these systems is an increasingly difficult challenge. As a result, small businesses face problems such as:

• No long term technology strategy
• Inability to recover critical business information from failed servers
• Lack of clear network and systems documentation
• Security controls not in place to protect intellectual property
• A reactive approach to network and computer support problems
• Reduced return on expenditures

We understand that small businesses may not have the budget or requirement to keep full time IT personnel on staff to solve these business problems. With KnowledgeCentrix Managed Services you have the benefit of an assigned Service Engineer for the term of your agreement—this will ensure familiarity with your network and the ability to respond quickly to changes or problems.

Whether you need 9-5 support or 24x7 system management, our Engineers will tailor services to your specific requirements. As such, the KnowledgeCentrix Managed Services program offers our small business clients an innovative and effective support model to address these issues.

	Assessment
	Identify root causes, problems and inefficiencies Identify risks relating to business processes Propose solutions and support process
	Strategy
	Create strategic plan for IT needs Introduce proven technologies to improve business
	Management
	Generate monthly status reports to keep management team informed Increase returns on technology spending Conduct regular meetings with Service Engineer

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