Analysis

The needs assessment allows our team to begin the process of identifying and recommending technologies that satisfy the defined requirements. A few of the factors we take into consideration during this phase of the process are

» integration with existing infrastructure and systems
» end user usability and acceptance
» cost of ownership
» risks associated with implementation
» cost of the proposed solution

Recommendations

KnowledgeCentrix returns to the client with recommendations and clearly identifies the benefits of products from our current business partners. Using an iterative process we guide the client to the selection of a technology that meets the requirements.

KnowledgeCentrix provides a comprehensive statement of work that clearly documents what we will deliver to the client. We also highlight what our customers will need to provide to ensure the projects success.

Implementation

Implementation is performed based on manufacturer and industry best practices. Our network and systems engineers are trained and certified by our business partners. We encourage your staff to participate in the implementation and our engineers are skilled at performing knowledge transfer during the engagement. Regular status meetings are conducted to ensure that projects are on time and within stated budgets.

The majority of our new business comes from our satisfied customers, so each engagement ends with project review to ensure all deliverables have been met and the products are working as promised.

Maintenance

KnowledgeCentrix firmly believes that a project is not concluded merely at the stage of a successful implementation. Whether there are additional questions, revisions, training requirements or add-on product needs, we continue to proactively monitor your business' progress and notify you of upgrades or enhancements that might benefit your business.